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Up in Smoke: Letting Go for a Healhier You
Up in Smoke: Letting Go for a Healhier You
This self-paced eLearning course was developed as part of a larger departmental onboarding academy to help new hires build foundational knowledge of tobacco cessation services, treatment approaches, and referral resources. Originally created to meet an organizational contract requirement, the course transforms existing reference materials into a more engaging and accessible learning experience that prepares employees to support members in their roles.
Audience: New hires within a healthcare services department
Responsibilities: Instructional Designer, eLearning Development, Action Mapping, Visual Design, Storyboard, and Visual Mockups
Tools Used: Articulate Rise 360, Microsoft Word, Microsoft Loop, Freepix
Problem and Solution
Problem and Solution
A department within a healthcare organization needed to fulfill a contractual training requirement covering tobacco cessation services, environmental risk factors, treatment standards, and appropriate interventions and referrals. Previously, new hires relied heavily on a 20-page reference document and informal guidance from peers and mentors to understand this information. While these resources contained valuable content, they were not structured as a cohesive learning experience and required new employees to independently interpret and apply complex information.
The challenge was to transform and elevate these existing resources into an organized, engaging learning experience that would help new hires develop the knowledge and confidence needed to support members and connect them with appropriate services.
In collaboration with subject matter experts (SMEs), I explored potential training approaches and evaluated how the information could best be delivered within the department's broader onboarding academy.
We selected a self-paced eLearning course developed in Articulate Rise 360. This format provided a consistent foundation of knowledge for new employees while allowing them to explore information at their own pace.
The course was designed to introduce tobacco cessation concepts, explain available services and treatment approaches, and connect that knowledge to the employee's role in supporting members. By organizing complex reference material into more manageable learning sections, the experience aimed to support comprehension, engagement, and practical application.
My Process: Discovery
My Process: Discovery
I began by collaborating with a group of SMEs to understand the training requirements, identify relevant resources, and establish expectations for the final deliverable.
The existing 20-page tobacco cessation document served as an initial content resource. Working with SMEs, I gathered additional information, clarified essential topics, and explored how the content could be organized into a meaningful learning experience for new hires.
I also used Microsoft Loop to organize the project, coordinate collaboration, and communicate milestones. This shared workspace helped maintain visibility into project progress and supported communication throughout the design and development process.
eLearning Development and Iteration
eLearning Development and Iteration
Using the approved content outline, I developed the first version of the course in Articulate Rise 360.
Rise provided an opportunity to present the information through a structured, self-paced learning experience rather than relying entirely on a lengthy reference document.
After completing the initial version, I shared the course with the SME group for review. Their feedback informed revisions to the content and overall learning experience, resulting in an updated version prepared for implementation.
This iterative process allowed us to refine the course while maintaining alignment with the department's requirements and the intended learning outcomes.
Implementation and Evaluation
Implementation and Evaluation
Following stakeholder review and revisions, the course was implemented as part of the department's new hire onboarding academy.
Feedback was collected following implementation to identify opportunities for improvement. During this evaluation process, we also revisited the supporting research and best practices to ensure the course continued to reflect current information.
These findings informed further content updates and improvements to the learning experience.
This process reinforced the importance of treating course implementation as part of an ongoing improvement cycle rather than the final stage of instructional design.
Results & Takeaways
Results & Takeaways
The course was successfully implemented within the department's onboarding academy and was positively received during its initial rollout. It established a structured learning experience for required tobacco cessation education, replacing reliance on a lengthy reference document as the primary onboarding resource.
One of the most valuable aspects of this project was the opportunity to collaborate with SMEs from initial discovery through post-implementation evaluation. Their expertise helped ensure the content remained accurate and relevant, while the iterative development process provided opportunities to improve the learning experience.
This project also strengthened my understanding of the importance of continuous evaluation, particularly when developing training on topics influenced by evolving research and best practices.
My biggest takeaway was that a successful learning solution does more than present accurate information. It organizes that information in a way that supports learners' needs, aligns with organizational expectations, and remains adaptable as those needs change.
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